Responsible Gambling at True Fortune Casino

At True Fortune Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. This page outlines our responsible gambling policy, the tools available to help you stay in control, and where to find support if you need it.

Our Commitment to Responsible Gambling

True Fortune Casino takes responsible gambling seriously. We actively promote safe gaming practices and comply with all applicable regulations governing online gambling in New Zealand. Our team continuously monitors player activity to identify signs of problem gambling and intervene where necessary. We are dedicated to protecting vulnerable players, including minors and those at risk of developing gambling-related harm.

Know the Signs of Problem Gambling

Gambling becomes a problem when it negatively affects your finances, relationships, mental health, or daily life. Ask yourself the following questions:

• Do you spend more money on gambling than you can afford to lose?
• Do you gamble to escape stress, anxiety, or depression?
• Have you lied to family or friends about your gambling habits?
• Do you chase losses by continuing to gamble after losing money?
• Has gambling caused financial difficulties or debt?
• Do you feel restless or irritable when you try to stop gambling?
• Have you neglected work, study, or family responsibilities because of gambling?

If you answered "yes" to any of these questions, we strongly encourage you to use the tools available on our platform and seek professional support.

Responsible Gambling Tools

True Fortune Casino provides a range of tools to help you manage your gambling activity. You can access these tools at any time through your account settings or by contacting our support team.

Deposit Limits

You can set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period before it becomes active.

Loss Limits

Loss limits allow you to cap the amount you can lose within a specified time period. This helps prevent chasing losses and keeps your gambling within a budget you are comfortable with.

Session Time Limits

You can set a maximum session duration to control how long you play in a single sitting. Once your session limit is reached, you will be automatically logged out of your account.

Reality Checks

Enable reality check notifications to receive regular reminders of how long you have been playing and how much you have spent. These pop-up alerts appear at intervals you choose and help you stay aware of your gambling activity.

Cool-Off Period

If you feel you need a short break from gambling, you can activate a cool-off period of 24 hours, 48 hours, 72 hours, or up to 30 days. During this time, you will not be able to log in or place any bets. This option is available immediately upon request.

Self-Exclusion

If you believe you need a longer break, you can self-exclude from True Fortune Casino for a period of 6 months, 1 year, 2 years, or permanently. During a self-exclusion period, your account will be suspended, and you will not receive any promotional communications from us. To request self-exclusion, please contact our support team at [email protected] or use the live chat feature on our website.

Please note: self-exclusion requests are processed within 24 hours. If you choose permanent self-exclusion, this decision cannot be reversed.

Protection of Minors

True Fortune Casino strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process. If we suspect that a minor has accessed our platform, we will immediately suspend the account and conduct a full investigation.

We strongly recommend that parents and guardians use parental control software to prevent minors from accessing online gambling sites. The following tools can help:

• Net Nanny — parental control and content filtering software
• CYBERsitter — internet filtering for families
• GamBlock — blocks access to gambling websites on your devices

Support Organisations in New Zealand

If you or someone you know is struggling with gambling, free and confidential support is available in New Zealand. We encourage you to reach out to the following organisations:

Problem Gambling Foundation of New Zealand

The Problem Gambling Foundation provides free counselling, support, and education services for people affected by gambling harm in New Zealand.

• Website: www.pgf.nz
• Helpline: 0800 664 262 (available 24/7)

Gambling Helpline New Zealand

The Gambling Helpline offers free, confidential support for anyone affected by gambling, including family members and friends.

• Website: www.gamblinghelpline.co.nz
• Phone: 0800 654 655 (available 24/7)
• Text: 8006

Lifeline New Zealand

Lifeline provides crisis support and counselling for people experiencing emotional distress, including issues related to gambling.

• Website: www.lifeline.org.nz
• Phone: 0800 543 354 (available 24/7)

Gamblers Anonymous New Zealand

Gamblers Anonymous is a fellowship of men and women who share their experience, strength, and hope to help each other recover from gambling problems.

• Website: www.gamblersanonymous.org.nz

Ministry of Health — Gambling

The New Zealand Ministry of Health provides information and resources on gambling harm and treatment services available across the country.

• Website: www.health.govt.nz

Tips for Gambling Responsibly

• Set a budget before you start playing and stick to it.
• Only gamble with money you can afford to lose.
• Treat gambling as entertainment, not as a source of income.
• Take regular breaks and do not gamble for extended periods.
• Do not gamble when you are feeling stressed, depressed, or under the influence of alcohol or drugs.
• Balance gambling with other leisure activities.
• Never chase your losses.
• Keep track of the time and money you spend gambling.

Contact Us

If you have any questions about our responsible gambling policy or need assistance activating any of the tools described on this page, please do not hesitate to contact our support team:

• Email: [email protected]
• Live Chat: available 24/7 on our website

Our responsible gambling team is available to assist you at any time. Your wellbeing is our priority.

Last updated: June 2026